Question 1

Can I choose my own repairer after an accident?

Accepted Answer

Yes. You are entitled to choose your own repairer after an accident. Simply tell your insurance company that you want to use Dentzap for the repairs and provide us with your claim reference number.

Question 2

Do Dentzap deal with insurance companies?

Accepted Answer

Yes. Once you have informed your insurer that you wish to use Dentzap, we can communicate directly with insurance companies and claim handlers to manage the repair process.

Question 3

How long does it take for insurance repairs to be authorised?

Accepted Answer

Most insurance companies authorise repairs within a few days. During busier periods, this can take up to one to two weeks depending on the insurer.

Question 4

How does payment work for insurance repairs?

Accepted Answer

Once repairs are completed, you simply pay your insurance excess. The insurance company then pays the remaining balance directly to Dentzap.